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Delivery Information



Estimated Delivery Times

    Current Delivery times are estimates only and delivery times are not guaranteed.

    All Delivery times are a calculated from a live feed directly from the Courier or Australia Post database. These times can be seen at the checkout when you enter your postcode. * Please note that these are ESTIMATED delivery times and the actual dates may vary, especially for parcels to remote areas. You will get a tracking number once the order dispatched for enquiry about tracking details.

    Free Shipping for orders over $99 to Metro Areas

    The Fastener Factory offers a free delivery option for orders over $99, within metro areas of Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Please be aware these metro areas are determined by our delivery partners. SCROLL TO THE BOTTOM FOR POSTCODE LIST

    Our Delivery Options

    Here at The Fastener Factory we endeavour to provide our customers with the best delivery experience possible. We offer delivery options with multiple courier services offering you the freedom and flexibility to choose the delivery service that works best for you. Delivery costs are calculated in checkout based on the delivery location and weight of the products, we then discount these prices based on the total dollar amount of the order. To get a delivery quote we suggest going through the checkout to see the most up to date information, there is no obligation to proceed with the order past this point. The Fastener Factory offers a free delivery option for orders over $99, within metro areas of Adelaide, Brisbane, Melbourne, Perth and Sydney. Please be aware these metro areas are determined by our delivery partners. 

    • Dangerous Goods Shipping
      • Dangerous Goods - Limited Options –  We can only ship DANGEROUS GOODS with Direct Freight and Couriers Please, therefore shipping options may be limited to your area upon checkout. We are unable to ship dangerous goods to Post Office Boxes, LPO's and Parcel lockers
    • Australia Post
      • eParcel – standard Delivery through Australia Post including deliveries to PO Boxes, Homes and Businesses
      • eParcel Express – Express Delivery through Australia Post including deliveries to PO Boxes, Homes and Businesses
    • Couriers Please
      • Standard/Express – Standard Delivery to major cities throughout Australia. This service is very general quick to Adelaide/Brisbane/Melbourne/Sydney metropolitan areas and a standard service to other area. Couriers Please deliver to Homes and Businesses, but not PO Boxes. Your delivery may be sent to a newsagency or local store for pick up, if Delivery wasn’t possible.
    • Direct Freight
      • Standard/Express – Standard Delivery to major cities throughout Australia. This service is general quick to Adelaide/Brisbane/Melbourne/Sydney metropolitan areas and a standard service to other area. This freight option is to BUSINESS ONLY, with standard operational times. Your delivery will be returned to sender and no attempt for redelivery if there is no where safe to leave and you're closed.
    • Drop Shipped from Supplier
      • Standard/Express – Occasionally The Fastener Factory may use it’s discretion to send items directly from our suppliers warehouse to decrease delivery times. For example if you’re located in Mackay and order a box of Cyclone Screws and a supplier in Townsville has them on the shelf, we will dispatch them from there to save delivery times.
    • Local Pick Up (Click and Collect)
      • From 257 Huntingdale Rd , Oakleigh, VIC 3166 – We will pick and pack your goods as fast as we can, items may need to come from alternate warehouses and may take up to one business day to arrange.  
      • YOU MUST FOLLOW our Click and Collect Procedure when picking up during STAGE 4 restrictions
        • 1.  PARK in our designated carpark for CLICK and COLLECT PARKING. If the carpark is full, please park on the street and call us.
        • 2. STAY IN YOUR CAR
        • 3. CALL 1300 121 004 and quote your name and order number
        • 4. We will bring out the goods on a trolley and leave them at your cardoor. Once we have moved away, you can exit your vehicle and load the goods into you car. We will take the trolley back once you have got back into your car.

    Delivery Information

    A tracking number will be sent to you once your order has been shipped. If your order is sent directly from our supplier (Drop shipped), a shipment email will be sent to notify you that your order has been dispatched, however, we won’t send a tracking number isn't automated with these shipments and to obtain a tracking number please email us at sales@thefastenerfactory.com.au .

    Most orders placed within business hours before 2pm will be despatched the same business day, depending on how busy we are and if the item is in stock. Special Order items generally take 1-2 business days to come in and will delay the dispatch of your order.

    In the event that some stock is unavailable we will amend your order and refund you the difference or cancel your order, which ever you prefer.

    Tax Invoices and Declared Values

    All of our shipments include a Tax Invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid for it. We also note shipping charges on the Tax Invoice as required by the carrier. You will receive your Tax Invoice shortly after your order and payment has been processed.

    Delivery Insurance

    All orders are insured door to door and can be tracked online with our shipment email. If you have any questions regarding shipping, please do not hesitate to contact us on 03 9543 8337 or email us at sales@thefastenerfactory.com.au.

     

    Metro Areas for free shipping on orders over $99
                       
    Sydney/N.S.W - Free Shipping Postcodes (orders over $99)
    2000 2029 2052 2085 2109 2134 2160 2194 2219 2750
    2006 2030 2060 2086 2110 2135 2161 2195 2220 2754
    2007 2031 2061 2087 2111 2136 2162 2196 2221 2755
    2008 2032 2062 2088 2112 2137 2163 2197 2222 2756
    2009 2033 2063 2089 2113 2138 2164 2198 2223 2759
    2010 2034 2064 2090 2114 2139 2165 2199 2224 2760
    2011 2035 2065 2091 2115 2140 2166 2200 2225 2761
    2012 2036 2066 2092 2116 2141 2167 2203 2226 2762
    2015 2037 2067 2093 2117 2142 2168 2204 2227 2763
    2016 2038 2068 2094 2118 2143 2170 2205 2228 2765
    2017 2039 2069 2095 2119 2144 2171 2206 2229 2766
    2018 2040 2070 2096 2120 2145 2172 2207 2231 2767
    2019 2041 2071 2097 2121 2146 2173 2208 2233 2768
    2020 2042 2072 2099 2122 2147 2174 2209 2234 2769
    2021 2043 2073 2100 2125 2148 2175 2210 2558 2770
    2022 2044 2074 2101 2126 2150 2176 2211 2559  
    2023 2045 2075 2102 2127 2151 2177 2212 2560  
    2024 2046 2076 2103 2128 2152 2179 2213 2564  
    2025 2047 2077 2104 2130 2153 2190 2214 2566  
    2026 2048 2079 2105 2131 2154 2191 2216 2567  
    2027 2049 2080 2106 2132 2155 2192 2217 2745  
    2028 2050 2081 2107 2133 2158 2193 2218 2747  
                       
    Canberra - Free Shipping Postcodes (orders over $99)
    200 2603 2607 2614 2618 2902 2906 2914    
    2600 2604 2608 2615 2619 2903 2911      
    2601 2605 2609 2616 2620 2904 2912      
    2602 2606 2612 2617 2900 2905 2913      
                       
    Melbourne/VIC - Free Shipping Postcodes (orders over $99)
    3000 3036 3067 3103 3140 3172 3205 3760 3804 3943
    3002 3037 3068 3104 3141 3173 3206 3761 3805 3944
    3003 3038 3070 3105 3142 3174 3207 3762 3806 3975
    3004 3039 3071 3106 3143 3175 3335 3763 3807 3976
    3005 3040 3072 3107 3144 3177 3336 3764 3808 3977
    3006 3041 3073 3108 3145 3178 3337 3765 3809 3978
    3008 3042 3074 3109 3146 3179 3338 3766 3810 3980
    3010 3043 3075 3111 3147 3180 3340 3767 3910 3981
    3011 3044 3076 3113 3148 3181 3341 3770 3911  
    3012 3045 3078 3114 3149 3182 3427 3775 3912  
    3013 3046 3079 3115 3150 3183 3428 3777 3913  
    3015 3047 3081 3116 3151 3184 3430 3778 3915  
    3016 3048 3082 3121 3152 3185 3234 3779 3916  
    3018 3049 3083 3122 3153 3186 3433 3781 3918  
    3019 3050 3084 3123 3154 3187 3434 3782 3919  
    3020 3051 3085 3124 3155 3188 3435 3783 3920  
    3021 3052 3086 3125 3156 3189 3437 3785 3926  
    3022 3053 3087 3126 3157 3190 3438 3786 3927  
    3023 3054 3088 3127 3158 3191 3440 3787 3928  
    3024 3055 3089 3128 3159 3192 3441 3788 3929  
    3025 3056 3090 3129 3160 3193 3442 3789 3930  
    3026 3057 3091 3130 3161 3194 3750 3791 3931  
    3027 3058 3092 3131 3162 3195 3751 3792 3933  
    3028 3059 3093 3132 3163 3196 3752 3793 3934  
    3029 3060 3094 3133 3165 3197 3753 3795 3936  
    3030 3061 3095 3134 3166 3198 3754 3796 3937  
    3031 3062 3096 3135 3167 3199 3755 3797 3938  
    3032 3063 3097 3136 3168 3200 3756 3799 3939  
    3033 3064 3099 3137 3169 3201 3757 3800 3940  
    3034 3065 3101 3138 3170 3202 3758 3802 3941  
    3035 3066 3102 3139 3171 3204 3759 3803 3942  
                       
    Brisbane/QLD - Free Shipping Postcodes (orders over $99)
    4000 4013 4035 4067 4103 4116 4130 4161 4211 4506
    4001 4014 4036 4068 4104 4117 4131 4163 4213 4507
    4002 4017 4037 4069 4105 4118 4132 4164 4300 4508
    4003 4018 4051 4070 4106 4119 4151 4165 4301 4509
    4004 4019 4053 4072 4107 4120 4152 4169 4303 4510
    4005 4020 4054 4073 4108 4121 4153 4170 4304 4511
    4006 4021 4055 4074 4109 4122 4154 4171 4305 4516
    4007 4022 4059 4075 4110 4123 4155 4172 4500 4521
    4008 4029 4060 4076 4111 4124 4156 4173 4501  
    4009 4030 4061 4077 4112 4125 4157 4174 4502  
    4010 4031 4064 4078 4113 4127 4158 4178 4503  
    4011 4032 4065 4101 4114 4128 4159 4179 4504  
    4012 4034 4066 4102 4115 4129 4160 4205 4505  
                       
    Adelaide/S.A - Free Shipping Postcodes (orders over $99)
    5000 5015 5031 5043 5062 5074 5089 5107 5127 5168
    5005 5016 5032 5044 5063 5075 5090 5108 5158 5950
    5006 5017 5033 5045 5064 5076 5091 5109 5159  
    5007 5018 5034 5046 5065 5081 5092 5110 5160  
    5008 5019 5035 5047 5066 5082 5093 5111 5161  
    5009 5020 5037 5048 5067 5083 5094 5112 5162  
    5010 5021 5038 5049 5068 5084 5095 5113 5163  
    5011 5022 5039 5050 5069 5085 5096 5114 5167  
    5012 5023 5040 5051 5070 5086 5097 5116 5164  
    5013 5024 5041 5052 5072 5087 5098 5125 5165  
    5014 5025 5042 5061 5073 5088 5106 5126 5166  
                       
    Perth/W.A - Free Shipping Postcodes (orders over $99)
    6000 6015 6027 6052 6064 6077 6107 6151 6164 6176
    6003 6016 6028 6053 6065 6079 6108 6152 6165 6180
    6004 6017 6029 6054 6066 6081 6109 6153 6166 6182
    6005 6018 6030 6055 6067 6084 6110 6154 6167 6209
    6006 6019 6031 6056 6068 6090 6111 6155 6168 6210
    6007 6020 6034 6057 6069 6100 6112 6156 6169  
    6008 6021 6035 6058 6070 6101 6121 6157 6170  
    6009 6022 6036 6059 6071 6102 6122 6158 6171  
    6010 6023 6037 6060 6072 6103 6147 6159 6172  
    6011 6024 6038 6061 6073 6104 6148 6160 6173  
    6012 6025 6050 6062 6074 6105 6149 6162 6174  
    6014 6026 6051 6063 6076 6106 6150 6163 6175  


    Old Estimated Delivery Times

    REGIONS  ESTIMATED DELIVERY TIMES
    (business days)
      REGIONS ESTIMATED DELIVERY TIMES
    (business days)
    MELBOURNE METRO 1-2 days   VIC REMOTE 1-5 days
    SYDNEY METRO 1-3 days   NSW REMOTE 2-7 days
    ACT 1-3 days      
    BRISBANE METRO 2-4 days   QLD REMOTE 2-7days
    ADELAIDE METRO 1-2 days   SA REMOTE 1-7 days
    HOBART 3-5 days   TAS  REMOTE 4-8 days
    DARWIN 7-10 days   NT REMOTE 7-15 days
    PERTH METRO 3-7 days   WA REMOTE 3 - 10 days
          COCO & CHRISTMAS ISLAND  

    * Please note that these are ESTIMATED delivery times and the actual dates may vary, especially for parcels to remote areas. You will get a tracking number once the order dispatched for enquiry about tracking details.